If you notice any damage after unpacking the package, please contact our Customer Service team within the following 3 days via the email. The Shipper’s Delivery Slip will be an important document in case of compensation requests (refunds, exchanges) to Young Empire Sarl or the shipping company. If the packaging of your package and/or the item(s) is/are damaged, you must enter the details of the damage on the Shipper’s Delivery Slip. This must be done in the presence of the deliveryman. We are continuing to ship all online orders, however for the safety of our team order processing may take longer than normal.ĭuring the delivery of your order, it is important to check that your package has not been damaged during transport. If you'd prefer to provide suggestions or feedback at other times, please contact support to provide feedback or request a meeting with our product management team.Due to COVID-19, please expect a slight delay in shipping. How can I provide product suggestions and feedback?Īt least once a year, we will send corporate customers a survey for feedback on your Zix experience, from solutions to deployment to support.
If you have any questions about why you received an encrypted email notification or the content of the message, please contact the sender. The support email address can be found on the login screen when clicking on the encrypted email notification link. Recipients of encrypted email can get support from the sending organization. I received an email notification stating I have received an encrypted email. We recommend the use of latest versions, which are available in the downloads section of our support portal.
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Is there any cost to upgrade or maintain my software?Īll patches, updates and new software releases for Zix are included in your service. Please login to the customer support portal to register for the webinars.Additionally, Zix has posted training videos in the ZixGateway section of the support portal. What training is available for administrators?Īfter deployment, we offer three Tech Talk webinars for additional assistance and refreshers. Corporate administrators will need to login for additional knowledgebase articles and software downloads related to ZixGateway and the management of all Zix solutions. You can also access ZixMail user instructions and software downloads of ZixMail.
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When you arrive on our support portal, you can immediately access knowledge base articles for questions about email encryption and how to open an encrypted email. For urgent issues, email support or open a ticket via the support portal then call support at 88. Archive, Encrypt and Protect Customers:įor non-urgent issues, please email We will respond to the email within 3 business hours. Corporate Customers:Ĭorporate customer administrators may contact us by phone, email or through our support portal. To open a ticket, please email Please allow up to 3 business hours for email responses. This support contact information is provided on the portal login page. Recipients of encrypted email who need assistance should contact the sending organization's support group. How do I contact support? Encrypted Email Recipients:
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Legal Mitigate risk and preserve client confidentiality with our full suite.Information Technology Cybersecurity Secure critical flaws in your cyber-architecture.hospitals use Zix to help maintain HIPAA compliance. Government Securely automate constituent communications and processes.Financial Services Avoid financial data loss and focus on building strong customer relationships.Enhance Business Productivity Build your business on the security and productivity foundation.Mitigate Compliance Risk Always be protected with our enterprise-grade encryption and data privacy.Protect Business Communications Leverage our machine-learning techniques & live 24/7 threat analysts.Secure, Modern Workplace Eliminate barriers and get more done with enterprise-grade security.
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